Refund policy

Postponement

If for any reason you require a later date for which your goods are to be ready by, please notify us at the earliest opportunity and preferably in writing via email at info@mulberrytreebakehouse.co.uk. If we have already commenced the baking of your order, we may add an additional charge for used ingredients and resource when starting again at a later date.  To save incurring further charge may we suggest you read out storage guide which can be found at the foot of these conditions of sale.

If a new date is proposed, it will be subject to availability.

 

Cancellation

If you change your mind after ordering, we will only offer a refund if we have not commenced work on your order.  Should a refund be offered, it will take up to 7 days for this to show up in your bank account.

Where we cancel the order due to illness or any other unforeseen circumstance that affects the ability to deliver your ordered product, you will be refunded within seven (7) days of notification of cancellation.

 

Storage Guidance

Baked goods can be stored in a variety of ways, depending on the type of baked good and how long you want to store them.  

Short-term storage:

  • Room temperature: Most baked goods can be stored at room temperature for a few days. Store them in an airtight container to prevent them from drying out.  
  • Refrigerator: Some baked goods, such as cakes with perishable toppings or fillings, should be refrigerated. This will help them stay fresh for longer.  
  • Freezer: Baked goods can also be frozen to extend their shelf life. Place them in a container or wrap them tightly in plastic wrap or aluminium foil to prevent freezer burn.  

Long-term storage:

  • Freezer: Baked goods can be frozen for several months. Thaw them in the refrigerator or at room temperature before serving.  

Here are some specific tips for storing different types of baked goods:

  • Cakes: Unfrosted cakes can be stored at room temperature for up to three days. Frosted cakes should be refrigerated. Cakes can also be frozen for up to three months.  
  • Cookies: Cookies can be stored in an airtight container at room temperature for up to two weeks. They can also be frozen for up to three months.  
  • Brownies: Brownies can be stored at room temperature for up to four days. They can also be frozen for up to three months.  
  • Bread: Bread can be stored at room temperature for up to four days. It can also be frozen for up to three months.

Here are some additional tips for storing baked goods:

  • Label and date your stored baked goods.
  • Use airtight containers to store baked goods.
  • Avoid storing baked goods in direct sunlight or near heat sources.
  • Thaw frozen baked goods in the refrigerator or at room temperature.  

By following these tips, you can help your baked goods stay fresh and delicious for longer.

(Storage Guidance provided by Google Gemini AI – January 2025)

Last reviewed February 2025